• How do I become a member?

    Join here, on our website.  This membership is an annual signup.  It will not automatically renew.

  • How do I book an activity?

    Once you have become a member any activity booking must be made via our website and follow the instructions. Some of our activities have special discount codes that you will need to use during the booking process OR book direct with the activity.  No discount will be accepted if you book via a third party.

  • What benefits are there to joining up?

    Heaps of activities and accommodation to choose from within our community all over New Zealand.  Save up to 25% and more, keep an eye on our Facebook page and Instagram for on going deals.  By joining up with us you are supporting the business’s not the OTA’s.

    Join Now

  • Terms and conditions of our providers

    Please check the providers T&C’s before booking your activity or stay.

  • What are the T&C’s of a family membership?

    All children 17 years and under are free.  If you have an 18 year or older then they will need to purchase an individual membership.

  • Can someone else use my membership?

    No it is only for you to use, and you may be asked by staff for a second proof of ID ie passport, drivers license or credit card when checking in.

  • How do I get my membership card?

    Once you have signed up you will receive an email with a digital card.  There is no need to print it just keep it handy for when you check in.  Download the PDF or if you take a screen shot on your phone then that makes it easy for you to pull out when required.  We are all about saving the trees! 

  • Can I renew my membership if it’s already expired?

    Yes you sure can! Once your membership expires you will need to renew it it wont happen automatically.  Just go back into your account and click renew.  

  • Do I have to be a member to stay at any of our accommodation providers?

    Non-members are more than welcome to book through our website but you wont get the discounts that are on offer.  Our members can save up to 20% on accommodation when booking direct at www.exploreourbackyard.co.nz

  • Is there a free membership for children?

    Yes, all children 17 years and under are free.   Anyone 18 years and older is an adult so you will be required to purchase an individual membership.

  • What if I want to cancel my membership?

    Sadly, the membership is non-refundable so double check your trip and our membership that it will work for you.

  • What if I am unhappy with the service of a provider?

    We pride ourselves on top customer service and hospitality.  However if you do want to lay a complaint Explore Our Backyard is not liable you will need to get in touch directly with the provider.