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Terms & Conditions

The following terms and conditions apply to all Explore Our Backyard Memberships:

GENERAL

  • To become a member you must complete the “sign up” form online and agree to our terms and conditions and pay the appropriate membership fee.
  • The membership covers only the person (single)/people (couple/family) listed on the membership card.
  • You must be 18 years old or older to become a member (for those under 18 please refer to terms under “children”)
  • Memberships are non-transferable.
  • A valid passport, NZ driver’s license or NZ 18+ Card will be required at check in and must match the membership name.
  • All accommodation and activity providers have their own terms and conditions, please refer direct to their website for a list of these.
  • Your membership will commence on the day we receive your application and it will continue until the relevant end period.
  • A valid membership card must be presented at check in or date of use of activity. If an expired card is presented you will need to pay full price.

CHILDREN (17 years old and under)

  • All accommodation and activity providers have their own policies regarding children; you will need to contact the provider directly.

ACCOMMODATION  PROVIDERS

  • Bookings must be made via our website or direct with the accommodation as per the instructions set out on the website. Bookings made outside of this process or made via a third party will not be eligible for the discount.
  • Explore Our Backyard is not liable for the services delivered by each operator so you should direct any inquiries or complaints direct to the supplier.

ACTIVITY  PROVIDERS

  • Bookings must be made via our website or direct with each activity provider as per the instructions set out on the website. Bookings made outside of this process or made via a third party will not be eligible for the discount.
  • Explore Our Backyard is not liable for the services delivered by each operator so you should direct any inquiries or complaints direct to the supplier.

CANCELLATIONS

  • Memberships are non-refundable.
  • Explore Our Backyard may refuse membership to any person. We are not required to state the reason for such refusal.
  • Our membership may be revoked if terms and conditions are not adhered to.
  • For terms and conditions for each individual product and service please see the providers direct listing.
  • You may resign your membership at any time by emailing Explore Our Backyard. No refund will be provided.

PRIVACY

  • Please refer to Explore Our Backyard Privacy Policy
  • Relevant email updates will be sent out to current members only.